Attendance and SEND Administrator
Sir John Brunner Foundation – Middlewich High School – Middlewich November 2021 to Present
• Manage the absence reporting phone line and answerphone.
• Logging Pupil absences, lateness and early leavers onto the SIMS database.
• Liaise with the pastoral team, safeguarding leads and teachers, reporting and logging any relevant information to ensure the protection and welfare of all children within the school is maintained.
• Liaise with parents and carers via email, text and telephone in relation to absences, appointments and requested time off.
• Support the SEND department with producing teaching material for a blind student and translating into braille using the Duxbury translating software.
• Create diagrams using Microsoft packages to mirror coursework set for all students. Use in conjunction with a zyfuse machine in order to produce tactile diagrams for the blind and visually impaired.
Operational Servicing Administrative Assistant
Operational Services CCICP – Winsford April 2021 to October 2021
• Provided confidential administrative support to the Care Community Team.
• Supported the Community District Nurses, Wound Care Clinics and Therapy Services.
• Liaised with other healthcare services and outside agencies, including Social Services, GP surgeries, Care homes, Hospitals, Placement of care, Physiotherapists and Occupational Therapists, to assist in supporting patient care.
• Managed referrals received via email and linked to the relevant service via the EMIS web system, ensuring accurate data was provided to the appropriate practitioner.
• Ordered medical supplies via Integra and NHS supplies, monitored and maintained stock levels so these were readily available for District Nurses and Wound Clinics.
• Answered phone queries from patients and other health care providers.
• Scanned documents onto patient’s records.
• Covered reception when required for various services, including greeting patients and booking appointments with the relevant practitioner.
• Dealt with incoming and outgoing post.
Administration Assistant
Wrenbury Nursing Home – Wrenbury February 2021 to April 2021
• Provided clerical support to the care home.
• Updated and maintained resident’s information and employee details within the Care Management System (CMS).
• Updated staff sickness and holidays within the relevant spreadsheets.
• Scanned and emailed holidays and sickness records to the accountant for payroll purposes.
• Managed the signing in book and ensured all staff details corresponded with the information held on the CMS System.
• Monitored the staff training matrix to ensure all mandatory training was completed within the relevant timescales.
• Meet and greet all visitors to the care home.
• Controlled the petty cash and liaised with the company accountant to supply all relevant receipts required to balance the books.
• Communicated via email and telephone with resident’s families and staff members.
Medical Receptionist
Knutsford Medical Partnership – Knutsford August 2020 to January 2021
• Worked within a medical practice supporting doctors and nurses with administrative tasks and assisting patients with their medical needs.
• Dealt with patient queries and requests via telephone and face to face.
• Booked appointments with the relevant practitioner required to meet the patient’s needs and provide guidance in relation to prescription requests and laboratory specimens.
• Opened and distributed incoming mail ensuring all documentation was date stamped and posted daily outgoing mail within the relevant timescales.
• Set up patient access requests to online services and supported patients with any queries and issues. • Performed the end of day procedures including – switching the surgery phone lines to out of hours, replenishing doctors and treatment rooms to ensure sufficient stock supplies were available for the following day and performed all security checks to close the premises.
(Contractor) Administrator to Head of Certification Department – Technical Conformity
Bentley Motors – Crewe
April 2019 to July 2020
• Assisted the Head of Department and Functional Managers with the day to day running of the team. • Performed additional tasks to broaden my knowledge within the department, including producing relevant information packs to ensure the smooth delivery of vehicles being transported through customs. • Coordinated the on-boarding of new entrants including mobile phone ordering, completing building access request form and liaising with IT to arrange relevant systems access.
• Updated the departmental handbook to ensure all team processes are documented and up to date. • Raised purchase orders and expense claims via the workflow system.
• Diary management of Head of Department and Functional managers.
• Booked and attended meetings to document minutes and produced presentation material that may be required for future meetings.
• Used in-house engineering systems to extract data in order to support new vehicle market approvals. • Quality checked type approval documentation in readiness for sign-off.
• Extracted departmental data within excel to produce individual team statistics.
• Meet and greet visitors of all levels and arranging transport and hospitality for visitors to the department.
• Confidentiality of personnel matters.
• Maintained and updated departmental trackers and planners.
• Coordinated meeting room bookings for the department.
• Liaised with company travel providers to organise national and international travel.
• Monitored and maintained department stationery supplies.
• Arranged the setup of new suppliers onto the TRUfusion Enterprise and sent files via this system for translation.
• Liaised with suppliers to obtain quotes and agree timescales for work to be completed.
• Uploaded part numbers onto the KVS system.
Business Direct Relationship Support Manager
Barclays Bank – Northwich January 2011 to April 2019
• Supported customers and colleagues to resolve issues to ensure Service Level Agreements were met. • Performed updates to customer records in line with GDPR to ensure accurate data was maintained. • Sorted and distributed incoming post, set up new cases via an incident logging system and scanned post items received to attach into the relevant cases.
• Completed Simple Servicing Authority (SSA) requests to authorise employees within a Business to perform limited banking services, on behalf of the Company.
• Retrieved copies of archived data to support Business requests.
• Liaised with colleagues within the branch network via telephone and email.
• Monitored team email inbox and fax queries.
• Booked appointments for senior managers received via telephone and email.
• Printed and posted large volumes of mail and application packs.
• Performed closed account requests and issued remaining balances via cheques to customers, ensuring all paperwork and correspondence was accurately completed in line with correct procedures.
• Set up customer requests for online and telephone banking using various systems, ensuring accurate data was maintained.
• Dealt with customer queries via telephone and email and investigated and corrected any errors to ensure correct data was held.
• Actioned open credits facility requests to enable customers to perform their banking requirements at other banking locations.
• Identified improvements to streamline processes, worked cross-functionally within the business to implement these changes and arranged for communications to be delivered to the Network.
• Updated training documents to ensure correct processes were followed.
• Actioned debit card requests and liaised with customers to provide guidance and support to discuss any queries in relation to applications received.
• Provided guidance to Offshore teams to assist them in processing customer requests.
Processing Support Analyst
Barclays Bank – Northwich September 2009 to January 2011
• Provided first line support to Relationship Managers in the Branch Network for Equifax queries relating to Local Business Customers.
• Analysed and resolved queries via an Incident Logging System and supported offshore teams to ensure customer amendments were performed accurately.
• Completed quality checks on various processes and identified areas of improvement.
• Prioritised workload to ensure Service Level Agreements were adhered to and deadlines were met. • Identified trends, implemented Customer Service improvements and shared Best Practice.
• Interrogated various in-house source systems to produce effective resolutions
• Adhered to a Compliance Passport, including Data Protection and Health and Safety.
• Reviewed Loan Repayment Reports and amended in accordance with Customer requirements.
• Performed Stationery Champion role involving monitoring the department’s stationery and ordering relevant stock to ensure availability of adequate supplies when required.
Quality Control Processor
Barclays Bank – Northwich July 2007 to September 2009
• Investigated and resolved Customer queries via an incident Logging System. • Supported management teams with the Off-Shoring of processes.
• Completed quality checks to identify errors and process improvements.
Equifax Specialist
Barclays Bank – Northwich July 2003 to July 2007
• Provided support to Relationship Managers within the Branch Network.
• Acted as first line support for Equifax queries.
• Performed amendments to customer details, including the transferring of funds, to ensure accurate and relevant data was held.
Childminder
Self Employed – Winsford May 2002 to July 2003
• Provided day care to children to support working parents.
• Safely transported children to and from school and engaged in inter-active play to enhance their learning and cultural awareness.
• Managed accounts and completed accident reports.
• Successfully completed the ICP in Child-minding Course and assignments, along with the relevant First Aid Course.
Full Time Parent
Career Break
February 2001 to May 2002
• Spent quality time with my children during their early years.
Infrastructure Technician
Barclays Bank – Radbroke Hall – Knutsford December 1997 to February 2001
• Supported the implementation of Branch Controller software releases within the Branch Network.
• Adhered to agreed schedules of all Branch Controller software releases.
• Produced Branch Controller Media and test loaded at selected branches to identify any errors before live rollout could be confirmed.
• Performed regular tests to produced media within a dedicated test area, to ensure efficiency before live rollout to the Network could commence.
• Collated statistics in order to produce weekly progress reports to managers.
Data Investigations Team Leader
Barclays Bank – Radbroke Hall – Knutsford July 1997 to December 1997
• Responsible for leading a team to provide second line support within a Service desk environment. • Monitored incoming Customer System application queries via an Incident Logging System.
• Analysed and resolved queries by interrogating various source systems.
• Communicated resolutions to Branch staff.
• Collated statistics and produced weekly and monthly reports for managers to identify trends. • Provided guidance and training to team members.
Project Assistant
Barclays Bank – Radbroke Hall – Knutsford February 1994 to August 1994
• Performed various roles within a busy project office which included, booking travel, filing, arranging staff meetings and completing holiday and flexi time reports.
Documentation Clerk
Barclays Bank – Radbroke Hall – Knutsford March 1992 to February 1994
• Responsible for the setting up of new customer applications onto the Barclays Automated Clearing System (BACS).
• Investigated and resolved missing BACS payments.
Trainee Accounts Clerk
Shepherd and Co. Accountants – Winsford September 1990 to March 1992
• Covered petty cash, banking customer cheques, photocopying and filing. • Also became involved in balancing accounts in line with customer receipts.
Part time Checkout Operator
Gateway Foods – Middlewich September 1989 to September 1990
• Worked as a checkout operator, collected payments, ensuring accurate exchange of money. • Engaged with customers to provide an excellent customer service experience.