Professional Profile
Reliable and highly organised professional with over 20 years of experience across care services, housing management, and administration. Proven track record of leading teams, delivering exceptional customer service, and managing tenancy and care processes with efficiency and compassion. Passionate about improving client wellbeing, maintaining high service standards, and building strong relationships with residents, families, and stakeholders.
Key Skills
- Residential housing and tenancy management
- Person-centred care and support for vulnerable individuals
- Team leadership, staff supervision, and training delivery
- Strong administrative and organisational capability
- Customer service excellence and problem-solving
- Risk assessments, audits, and regulatory compliance
- IT proficiency and database management
- Advanced Acute First Aid (certified)
Employment History
Home Services Advisor | Barchester Healthcare
Dec 2025 – Present
- Sales Advisor and Marketing Lead for Stoneham Grove Care Home
- Managed initial enquiries, conducted show rounds, and converted leads into admissions
- Converted short-term respite stays into permanent residency placements
- Promoted services across digital and social media platforms
- Developed new business relationships to increase occupancy and visibility
- Planned and delivered monthly engagement and marketing events
- Conducted competitor analysis and mystery shopping to maintain market positioning
Residential Housing Manager | Thameswey Ltd
Apr 2024 – November 2025
- Operate within the housing management team overseeing a portfolio of 15,000+ properties
- Manage supported housing including over-60s and disability-adapted accommodation
- Conduct risk assessments, Personal Emergency Evacuation Plans (PEEPs), and care referrals
- Oversee full tenancy lifecycle: viewings, eligibility checks, AST preparation, deposits, and move-in coordination
- Liaise with contractors to manage maintenance schedules, inspections, and void properties
- Chair resident meetings and lead community initiatives that promote wellbeing and neighbour support
- Conduct weekly safety inspections and coordinate repairs and compliance across 7 residential blocks and 1,600+ properties
House Leader | Lynwood Care Centre
Sept 2021 – Nov 2023
- Managed and supported a team of care staff to deliver high-quality residential care, collaborating with internal departments to maintain full organisational compliance.
- Managed medication systems, internal audits, and staff training programmes
- Developed and maintained care plans, risk assessments, and MDT documentation
- Supported end-of-life care and maintained compassionate family liaison
- Ensured person-centred care practices across all services
Deputy Manager | B & M Care – St Brendan’s Care Home
June 2018 – Aug 2021
- Progressed from Senior Carer to Deputy Manager
- Supported daily operational management and team leadership
- Delivered staff supervision, audits, and in-house training
- Oversaw medication systems and care plan compliance
- Coordinated admissions, assessments, and show rounds
- Supported occupancy growth through operational and sales collaboration
Receptionist | Dr Arora Medical Practice
Oct 2017 – 2018
- Front-of-house receptionist in a busy GP practice
- Scheduled appointments and managed clinic bookings
- Processed prescriptions and handled patient enquiries
- Maintained accurate patient records and supported GPs with administrative tasks
- Managed confidential information in compliance with GDPR
Private Carer | Self-Employed
June 2009 – Apr 2018
- Delivered one-to-one personal care, rehabilitation support, and dialysis assistance
- Provided companionship and holistic wellbeing support
- Managed domestic environment and coordinated healthcare appointments
- Delivered dignified and compassionate end-of-life care
Community Care Assistant | Berkshire Care
Apr 2016 – Feb 2017
- Supported clients in their homes with personal care, medication, nutrition, and companionship
- Maintained accurate care documentation and plans
- Followed infection prevention and control procedures
- Promoted independence, dignity, and overall wellbeing
Receptionist / Prescription Clerk | Ringmead Medical Practice
Jul 2007 – Oct 2008
- Managed appointment scheduling and clinic coordination
- Processed prescriptions and maintained confidential patient records
- Supported clinical staff and general administrative operations
Administrator | My General Practice (Private Minor Ops Clinic)
Oct 2008 – Jun 2009
- Scheduled surgeries and managed consultants’ diaries
- Maintained secure and organised patient record systems
- Supported clinic preparation and administrative workflows
- Delivered high standards of patient-facing customer service
Community Care Assistant | Pook’s Care
Sept 2005 – May 2007
- Delivered personal and social care within the community
- Supported vulnerable clients with mobility, medication, nutrition, and social activities
- Assisted care coordinators with on-call support and rota planning
Administrator | Skylite Windows and Conservatories
Sept 1997 – Aug 2005
- Managed customer enquiries, quotations, sales bookings, and invoicing
- Coordinated sales visits and order processing
- Supported manufacturing operations with job sheets and inventory control
- Contributed to business development and sales growth
- Produced CAD-based technical drawings
Administration Assistant | Beaumont Forest Products
Jun 1996 – Sept 1997
- Entry-level administrative role completed alongside NVQ studies
- Supported sales desk operations and customer enquiries
- Prepared delivery documentation and maintained records
Education & Qualifications
- NVQ Level 3 Health & Social Care
- NVQ Level 2 Health & Social Care
- NVQ Level 2 Customer Service
- NVQ Level 2 Administration
- Advanced Acute First Aid (Valid)
- Full, clean UK Driving Licence (business insured)
- DBS registered on the Update Service